Technology has had a profound influence on the global business spectrum and has impacted every industry from manufacturing to finance to services. It’s no surprise then to witness the influence and transformative power of technology in the world of healthcare and clinical medicine. But it has not been an overnight revolution. The industry has persevered through a multitude of challenges including a changing portfolio mix, R&D inefficiencies, and pervasive M&As. However, driven by reforms in the regulatory environment, increasing globalization, market consolidation, and the burgeoning of digital avenues, the industry has opened up and accelerated its adoption of IT and business process outsourcing. Companies have had to reassess their business operations and how they impact productivity, operational costs, quality, and audit readiness. Technology has become an essential enabler of these goals and has also fostered innovation to support changing business demands. This is especially true for Safety Operations.

How has technology impacted and benefited the healthcare industry?

To put it mildly, technology has transformed the entire healthcare continuum and has ushered in new and revolutionary ways to ensure patient and consumer safety. It has also enabled organizations to achieve higher levels of insight, quality, and efficiencies by driving down operational costs and rendering information in meaningful ways. Technology has weaved itself into safety operations by being a strategic element of worldwide pharmacovigilance systems, fundamentally altering the drug safety continuum.

To enable transformation, one of the major challenges organizations have had to face is how to effectively integrate the complexities of two seemingly separate functions, the technology know-how behind IT and the science behind Safety Operations. Companies that have recognized the synergies of integrated strategy and unified communication process have gained an upper hand and are poised to witness greater success in proactively managing the safety of their products while focusing on business priorities. While this recognition is essential, having the capability to employ and deploy expert resources with these disparate skills is difficult to achieve. Service providers can fill this gap, however finding the right partner can be a challenge.

Specialized technology firms like ITOs (Information Technology Organizations) rarely have the deep scientific and operational expertise that Functional Service Providers (FSPs) and BPOs (Business Process Organizations) have, yet FSPs and BPOs struggle to have balanced strengths in the technology space. Providers who are uniquely positioned to combine their expertise in safety and risk management with their flexible and full lifecycle safety technology solutions can help life science companies realize this paradigm shift and improve quality and productivity while reducing their risk. These solutions can help life science companies build Pharmacovigilance IT reference architectures, deploy signal detection applications and create enterprise portals for safety analytics. The result is a cost-effective global model that ensures the highest standards of compliance, quality and agility for reacting to change.

By organizing around a process methodology, like the one described below which encompasses 4 interconnected stages, organizations can implement a framework that enables improved project productivity and predictable results when it comes to optimizing safety operation technology solutions.

  • Planning: Assess your existing Technology environment and create innovative and practical strategies that align with your priorities. A service provider can help deliver a tailored safety environment and manage your technology priorities for the future while enabling you to gain value out of your legacy investments.
  • Deployment: Successful deployment of new Technology solutions is challenging for companies as they have wide organizational impact. A four phase project life cycle that follows a defined Software Deployment Life Cycle (SDLC) based on the Rational Unified Process, provides clear direction and focus on the path to be followed for each technology engagement.
  • Managing: Once an application solution is in production, Safety Technology Managed Services provide organizations with measured service levels to ensure operational excellence. Managed services include service support (platform, application and user) and service delivery.
  • Analyzing: With a significantly large volume of data emerging from traditional sources as well as social media, the task of analyzing this data is far more complex. Data analytics services affords organizations with the ability to leverage this data to extract meaningful insight for driving critical business decisions.

By combining expertise in the drug safety space with technology solutions and services, organizations can implement a global delivery model that ensures the highest standards of compliance, quality and agility in reacting to change. Sciformix solutions will help create the ideal environment for innovation and continuous improvement across the entire drug product life cycle.

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